Shipping

 

Order Processing

All orders are processed on the next business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.

UK Shipping Rates

Shipping is free for all orders within the UK over £100, which are delivered using Royal Mail 48-hour Tracked Service. Otherwise a £2.99 shipping fee applies

International Shipping

We're excited to offer international shipping to most destinations worldwide. Shipping charges and delivery estimates for international orders will be calculated and displayed at checkout.

Order Tracking

Once your order has shipped, you will receive an email notification from us, including a tracking number to check the status of your delivery. Please allow 48 hours for the tracking information to become available.

Delivery Issues

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@weareruba.com with your name and order number, and we will investigate the matter.

Refunds, Returns, and Exchanges

We accept returns or exchange requests within 28 days of the purchase date if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.